Travel solutions: Help! My all-inclusive hotel in Mexico is only half-inclusive | Travel

Q: I lately booked a place at the Barcelo, an all-inclusive vacation resort in Puerto Vallarta, Mexico. When I created the reservation, it outlined breakfast, lunch and dinner as integrated in the fee. But when I read through the confirmation, it stated only breakfast was provided.

I booked an all-inclusive lodge stay, and I’m concerned that I may have to fork out for lunch and evening meal. I have experimented with to contact Priceline, but it has not answered the meal dilemma. Can you help? — Michael O’Connor, Toronto

A: You booked an all-inclusive resort, so your keep really should be all-inclusive — breakfast, lunch and supper.

I tried using to make a reservation at the Barcelo, also. Priceline lists it as all-inclusive and advertises all a few foods as remaining portion of the home amount. But when you appear at the booking situations on the webpage, only breakfast is integrated.

Your situation is a reminder to normally check out the phrases and ailments right before you make a reservation. If you see any challenges, you must get an answer just before you spend for your lodge. If you experienced carried out that, you could possibly have skipped the Barcelo and headed to one more lodge where by the phrases were clearer.

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I reviewed the Barcelo web site and was also confused. The assets describes alone as an “all-inclusive” vacation resort, which suggests all foods need to be included. But your affirmation clearly states only breakfast is integrated.

This may perhaps be a excellent time to inquire: What is the significant deal about a vacation resort being all-inclusive? It’s not just the dollars you are going to conserve on foods in some of these vacation resort spots, there are restricted dining solutions, so you have to consume every single food at the hotel. And that could conveniently double your lodge invoice, relying on the measurement of your bash. So from time to time all-inclusive is the best way to go.

But the position is, Barcelo promised you an all-inclusive practical experience, which then disappeared. I imagine you could have reached out to an executive at Priceline for clarification. I checklist the names, quantities and electronic mail addresses of the Priceline executives on my customer advocacy web site at

I contacted Priceline on your behalf. The corporation achieved out to your hotel, which confirmed that your charge was all-inclusive. “Breakfast, lunch and dinner are free of charge,” the consultant extra.

Ok, “free” is most likely the wrong phrase in this article. But they’re unquestionably bundled.

Christopher Elliott is the ombudsman for Countrywide Geographic Traveler journal. You can read through additional journey strategies on his site,, or e-mail him at [email protected]