How to Prompt Guests to Download Your Hotel App Pre-Arrival

Right before your friends walk by means of the entrance door, use these digital touchpoints to really encourage them to download your resort app!

Whether or not for company or satisfaction, at the time a traveler has determined their location and booked their keep, you do not require to wait until eventually they are on the assets to engage and allow them know about your lodge cell app. Because most reservations are generated online, your company are accustomed to using electronic forms of communication, producing pre-arrival one particular of the ideal times to really encourage them to down load your hotel application to use prior to, for the duration of, and soon after their continue to be. 

Below are just a number of destinations you can seize guests’ interest and enable them know how downloading your lodge cellular app can profit their remain.

Your Website

With some visuals and a couple terms about gains and features of your application, a devoted webpage on your website can not only allow your attendees know that you have a  hotel cellular app, but is also a fantastic place to actually spell out how it contributes to their stay. Be guaranteed to include Apple App Retail outlet and Google Play Shop one-way links to down load your hotel app on that website page. It’s an frequently disregarded depth, but a fantastic way to really encourage downloads by making it as practical as doable for your guests within just the context of how it rewards them.

The Confirmation Electronic mail

Just one of the to start with forms of digital communication a hotel guest receives is their reservation confirmation e-mail. Normally, this electronic mail confirms a scheduling and conveys initial resort information—things like look at-in and examine-out time, cancellation policy, and your most up-to-date protection information—are a good position to provide company a download link to your app.

With so numerous end users making use of the cell phone to test e-mail, this line of conversation is excellent for making awareness and giving them a motive to down load in advance of they get there. Mentioning attributes like cell examine-in, supplying a complimentary beverage at the resort, or any other incentives that you assume your company would reply to are a good way to inspire them to down load the resort mobile application quicker fairly than afterwards. And since they’re probably previously on their telephone, just like with the web page, providing back links to the Apple Application Retail store and Google Play Retailer inside your affirmation email make it convenient and uncomplicated for your visitor to download the hotel app and go.

Welcome Electronic mail

Different a little bit from reservation affirmation email messages and other, extra transactional pre-arrival communications, welcome email messages are a little bit more written content-heavy and are typically the final type of electronic correspondence a guest gets prior to examining in. Welcome e-mails may perhaps highlight lodge happenings and/or attract notice to house services and features from a far more advertising angle. Guest communications like this are a perfect chance to contain messaging outlining key features of your hotel cellular application and how it will advantage their continue to be. 

Cell Guest Experience 

Once your guests down load your resort mobile app, there are a variety of strategies you can carry on to interact with them. But if they do not know about it, the probability of them ever using it is slim-to-none. Speaking about your mobile guest working experience alongside your property’s other great features and choices gives your company very good cause to down load and engage with you via your hotel app.

Although the greatest goal is to stimulate your guests to obtain your app ahead of they get there, generating positive the application presents a beneficial experience to your attendees is what will hold them employing it in the course of their remain. A excellent way to attain this is by choosing engineering with a concentration on elevating your guest practical experience. If your residence is hunting for a resort app with an awesome test-in consumer knowledge and a superior adoption fee, then you should seem to the leaders in electronic guest practical experience. The INTELITY Cell Application is a versatile, electronic guest knowledge answer for properties and brands of all forms. With attributes like contactless mobile test-in, mobile key, contactless service requests, press notifications, and in-room eating, the INTELITY app offers your company comprehensive access to amenities and solutions in just only a couple faucets.


To see what the INTELITY mobile check out-in procedure could look like for  your visitors, go through our web site What Does Cellular Check out-In Really Search Like. For a personalized search at our cellular application or the entire INTELITY Platform, schedule a demo.